January 20, 2011: Countdown

Posts Tagged ‘spin’

It’s A Long Road, This Lame Duckhood

Monday, June 2nd, 2008

bushmac.jpg
Our long in the tooth President, George Dubya Bush, recently said “So long as I’m the President, my measure of success is victory — and success.” While the statement clearly does not make any sense, it sure explains a lot. If success is measured in success, and he’s the one measuring it, I’m just lost. We are all lost. And according to former White House Press Secretary Scott McClellan, that’s really the point.

The entire Bush Admin is going gaga over McClellan’s 341-page collection of anecdotes making money off Bush and Friends’ love of spin. This timely (okay maybe a bit late) memoir accuses Bush and the cronies of going easy on the truth and hiding behind propaganda. Who can blame them? The truth, she ain’t so pretty.

McClellan believes we were lied to and claims that he once fell for the propaganda rather than face the issues they pulled out their PR guns. He thinks “[Bush] and his advisers confused the propaganda campaign with the high level of candor and honesty so fundamentally needed to build and then sustain public support during a time of war.” Instead of carefully determining whether or not a war was necessary, they thought of ways to spin it to the American people. (BTW – how’s that working for you guys?)

McClellan blames the permanent campaign culture – terrific new buzz term – for the spin and untruthyness. I am constantly stressing the fundamental need for corporations and brands to employ smart PR. However, smart PR is not lying, it’s communicating. Welcome to an outstanding example of the tactic, let’s not use PR to communicate! Let’s use it to obfuscate!

Dubya is proud of the campaign culture. He recently explained “that in 2000 I said, ‘Vote for me. I’m an agent of change.’ In 2004, I said, ‘I’m not interested in change –I want to continue as president.’ Every candidate has got to say ‘change.’ That’s what the American people expect.”

With that we expected the truth – maybe even a message with a little bit of honesty. But no.

The former First PR Guy claims he was lied to by the Administration that is known for deceit. After being assured from top to bottom that Karl Rove and BFF Scooter were not involved in leaking agent Valerie Plame’s name, McClellan spoke to the press to defend them Of course we all found out that they did leak the name and someone forgot: “The first rule about Fight Club is you don’t talk about Fight Club.” Mr. McClellan was made a liar.

When Scott McClellan went to the White House Press Corps with that statement of “fact,” he was unknowingly fibbing. Some may not get why a PR pro would be so upset but it’s really simple: that lie cost him media street cred. At the end of the day, which is about 7 p.m., the only thing PR peeps have is their credibility. Yes we spin some (sometimes even at the gym) but the core of the message should always be true. When you lose it you’re out.

The White House is angry he wrote this book and much of the public (and the press) seem pissed it took him so long, but a lot of us know how slow the publishing world is. Personally, I think it’s a step in the right direction. As GW himself once said, a bit too cheerily, “All of us in America want there to be fairness when it comes to justice.” Who doesn’t, really?

Really. Who doesn’t?

Getting Ahead of the Story, Volume 1000

Monday, May 19th, 2008

As the CEO of a PR agency, I can’t even tell you how many potential clients ask “Do I really need PR?” Usually I just answer with a simple and slightly aggravated “Why Yes!” Today, however, I will answer with an example of what a smart, finely crafted and well-timed PR campaign (with strategy) can do.

The past few months we have seen historically vilified Microsoft attempt to take the current underdog, Yahoo, over with a slow hand. During the war Microsoft was seen as a Goliath, a heartless corporation out to bully Yahoo, a company determined to stand on its own.

Here’s the thing, PR frames reality. When the deal fell apart, Microsoft was smart and engaged the press early. Their PR team reached out and massaged reporters, putting the blame squarely on Yahoo.

The press painted a picture that made Microsoft seem reasonable and open to negotiations. Microsoft’s flexibility was met by an unwillingness on the part of Yahoo to negotiate or cooperate. The reason the deal fell apart had nothing to do with the suddenly valiant Microsoft; it fell apart because Yahoo was unreasonable.

While talking to the press Microsoft might have mentioned –naturally, off the record –that when you’re dealing with the takeover of a publicly traded company there are certain rules that each company must follow.

PR is more than spin. In case I forgot to mention this (wink plus wink), when done right, PR frames reality. The reality here is that the Yahoo board put the best interest of their shareholders aside.

And there are some real legal implications here. Right or wrong, the perception exists that the Yahoo board failed in their responsibility to their shareholders. When shareholders lose faith, stock price goes down. When stock price goes down, Yahoo will not be able to stand against Google. When that happens…well…there won’t be anyone left to go Yahoo! (one place where Yahoo!’s exclamation point works!)

People still may not like Microsoft (here’s a clip of Bill Gates taking a bullet to the dome in the South Park movie), but MS has framed reality to their benefit with some smart PR. Unlike Yahoo, Microsoft was out there–immediately. Yahoo’s CEO did not make statements or address the press until days after Microsoft’s well-timed and brilliant PR-strophe hit. By the time Yahoo hit the streets, people weren’t buying their story – the minds of the public were already made up.

Yes, Yahoo stressed their willingness to negotiate. They also said they were fulfilling their obligations to their shareholders. But alas, it was too late. The reality was already framed and the story already set.

Yahoo’s delay invited enormous share holder Carl Icahn in there panting and aiming to launch a proxy fight to remove the current Yahoo board. His argument? Same as Microsoft’s. There’s a good shot Yahoo will win over Icahn, but the battle to keep him away will cost Yahoo time and money, and time and money, and maybe even a little more time and money.

So you have to ask yourself, even if Yahoo did spurn Microsoft, had they controlled the story would Icahn have this window of opportunity? I don’t THINK so. All he is doing is taking advantage of the perception that Yahoo’s board is irresponsible – the perception Microsoft’s very own PR team put out there.

Lesson is, you need PR and you better be deft. The effect PR has goes way beyond people liking you, your product or your company. Always be the first person/company/whatever talking to the press. If it’s not you it’s your competition. Beat them to the punch; put your brand, your spin and your ideas out there.

And be smart about too, will ya?

Buy the Book - 2011

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